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Terms and conditions

The sale of products on the website ("www.auroranutriceutics.com") is governed by the following Terms and Conditions of Sale: The products purchased on "www.auroranutriceutics.com" are sold directly by Aurora Nutriceutics s. r. l. match I. V. A. lot. 02943330163. The head office of Aurora Nutriceutics s. r. l. is in Italy, in Via San Giovanni 6 - 24121 - Bergamo. Orders are accepted for any amount with a fixed charge of € 6.5 excluding VAT (for Italy, islands included, excluding disadvantaged areas, for other countries please contact customer service info[@]uroranutriceutics. com).

Methods of payment

Aurora Nutriceutics s. r. l. accepts payments by Pay Pal, Credit Card, Bank Transfer. You can choose between these payment methods at the end of the order process. You can request any additional information by contacting Aurora Nutriceutics s. r. l. by e-mail (info[@]uroranutriceutics. com) or by telephone at 035.235293 or assistance at 0341.1716539.

Credit card

You can pay by using credit cards belonging to the VISA and Mastercard circuits: complete your order and select "Paypal" among the payment methods. Orders paid by credit card are the fastest to be processed because the communication to Aurora Nutriceutics S. r. l. of the payment is immediate. Online transactions with credit card or PayPal account are carried out directly on PayPal's servers which adopt a very effective and reliable security system, with secure connection and encryption algorithms.

Bank Transfer

You can pay for your purchases by bank transfer: complete your order and select' Bank Transfer' among the payment methods. Then make the transfer to your bank or your website, indicating in the reason for the transfer the order number that will be communicated to you at the time of purchase. Our warehouse will process the order to process the products you purchased as soon as you receive confirmation of payment. Normally, they pass from 2 to 5 days from the moment you make the transfer to the moment in which the credit is confirmed on the current account of "000019527225" in the name of Aurora Nutriceutics s. r. l. IBAN: IT04D020081111100000019527225 It is advisable to send an email to info[@]uroranutriceutics. com with the copy of the payment.


The Supplier issues invoices, tax receipts or receipts for the material shipped. The information provided by the customer at the time of the order is decisive for the invoice. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice. The invoice will be sent by e-mail and in any case available on the website in the appropriate personal area.

Shipping and delivery

Shipping costs, equal to:

€ 6.5 excluding VAT (including for Italy and the islands included) 4 additional€ for the sign
20 VAT not including supplement for: Venezia Laguna, Minor Islands.
€ 20 excluding VAT and surcharge for Livigno plus customs (min. €38.05)

for all orders will be displayed directly in the shopping cart, will be added to the order total during the purchase process and will be charged to you at the time of payment. Nothing will then be due to the courier at the time of delivery. The "available" products will be shipped within 24/48 hours (72 for islands and minor centers), from the moment of receipt of payment by Aurora Nutriceutics s. r. l. For "not available " products, please contact Customer Service at 035.235293 or support at 0341.1716539 or write an email to info[@]uroranutriceutics. com.

Countries and shipping costs

You can send your orders and the cost of sending your order quoted in Euro. Any delivery costs are explained when the order is placed. the payment of the products by the customer will be made using one of the methods described in the payment method section of these general conditions chosen at the time of the order. Nothing is due more from the customer than the total order at the end of the purchase procedure. The date of delivery is considered valid for the first attempt by the courier to deliver the products to the address indicated by the customer at the time of ordering the products, even if the attempt is unsuccessful due to the absence of the consignee or rejection of the goods. We will leave a notice from the courier, after the period has elapsed the goods will be returned to the deposit. No liability can be attributed to the supplier for delayed or non-delivery due to force majeure or fortuitous events. Any damage to the packaging and/or product or the mismatch in the number of packages must be immediately notified, subject to written control on the courier's proof of delivery.
Once the courier's receipt has been signed, whether in paper form or via a computer system (palmare), the customer will not be able to contest the external characteristics of the delivered goods. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported by telephone, within 8 days of delivery, from the customer to customer service 035.235293 or via email info[@]uroranutriceutics. com. In order to allow customers to follow the status of their orders, the supplier generates an order number that allows them to verify all information related to the orders. Customers can also check the status of orders thanks to the online "Order Tracking" function provided by the courier chosen for delivery. This verification can be carried out by customers only after the shipment of the products and using the tracking data provided by the supplier by e-mail or by accessing the profile.

Restrictions, taxes and customs duties

Items sent outside of the European Union (EU) may be subject to restrictions which Aurora Nutriceutics s. r. l. under no circumstances assumes any liability, import taxes or customs duties which are determined at the time when the parcel reaches the country of destination: these amounts are charged to the recipient who will manage the payment with the courier or the designated offices.


You can buy on the shop "www.auroranutriceutics.com" in peace of mind. In fact, once you have received your order, you can verify that the product corresponds to your expectations and, if not, you can return the goods partially or completely if they are still sealed and in their original packaging. The return policy, established by Legislative Decree no. 185 of 22 May 1999, allows you to return your purchased goods within 10 days from the date of receipt of the goods and obtain a exchange or refund. The right of withdrawal is exercised by sending, within the prescribed period, a written notice to Aurora Nutriceutics s. r. l. by registered letter with acknowledgment of receipt. Once you have received your registered letter, Aurora Nutriceutics s. r. l. will contact you by telephone to inform you of the procedure to follow for the return of the goods. The goods you wish to return must be received by Aurora Nutriceutics s. r. l. in perfect condition and in the original intact packaging.


If the right of withdrawal is exercised correctly, Aurora Nutriceutics s. r. l. will proceed to refund (free of charge) by bank transfer, in which case you will need to inform us of your IBAN.

Note well

Food supplements should not be seen as a substitute for a varied diet. Do not exceed recommended daily doses. Keep out of reach of children under three years. It is recommended to follow any warnings on the label. Medical supervision is recommended in children over 65 years of age and with any pathological condition. In general, pregnant and breastfeeding women should not take dietary supplements unless they are actually needed. Traditional or clinical use of the substances on this site should not be understood as a medical prescription. Do not take in case of hypersensitivity to any of the ingredients present in the formulations.

Reserved rights

All rights reserved. It is expressly forbidden to use, reproduce and/or in any case use of everything contained in this site unless expressly and formally authorized by Aurora Nutriceutics s. r. l. Offenders will be prosecuted in accordance with the law.

Privacy protection

Pursuant to art. 13 of Legislative Decree no. 196 of 30 June 2003, we inform you that the personal data provided by you to this Company, may be subject to processing, in compliance with the above mentioned legislation.
The data processing will be carried out by means of instruments suitable to guarantee security and confidentiality and may also be carried out by means of automated instruments for storing, managing and transmitting the data. We also inform you that, in relation to the aforesaid data processing, you may exercise your rights under the article. 7 of Law no. 196/2003 including consultation, updating and cancellation of data.


The supplier does not accept any responsibility for faults due to force majeure of any kind and nature, if he fails to execute the contract within the agreed timescale. The customer expressly acknowledges that the liability of the supplier for any non-performance of the services referred to in the preceding point is limited to, and may in no case exceed, the amounts received by the supplier and paid by the customer in relation to the performance of the individual services to which the liability refers. Any additional damage, loss, cost or expense is expressly excluded. The supplier shall not be liable for any malfunctions and/or prejudices that may arise to the customer from causes not attributable to it or, in any case, from delays due to malfunction, failure or irregular transmission of information or causes beyond its control included, without limitation, delays or system line downtime, interruption of the system operation or lack of internet connection or interruption, suspension, malfunction of the Internet access nodes, interruption, suspension or malfunction of the electronic, postal or electricity supply service; by lockouts or strikes, even of its own personnel, wherever they occur; by impediments or obstacles caused by legal provisions or by acts of national or foreign authorities; measures or acts of a judicial nature or acts of third parties; from other causes not attributable to the supplier and generally any impediment or obstacle that cannot be overcome with criteria of ordinary diligence by the supplier in relation to the nature of the activity carried out. The supplier has the right to suspend and interrupt the service of connection to the e-commerce portal at any time for technical reasons, for reasons connected with the efficiency and safety of the services themselves, as well as to suspend their operation for precautionary reasons, without the supplier being liable for the consequences of any interruptions or suspensions. The supplier is not in any way, directly or indirectly, responsible for the quality and integrity of the products sold and any damage, directly or indirectly, attributable to the use of the products themselves. The customer indemnifies the supplier from any liability and or claim for damages.

Customer's obligations

The customer acknowledges and acknowledges that he may not reproduce, publish or distribute the contents of the e-commerce portal externally. It is expressly forbidden the use by subjects other than the customer and/or dissemination to the public, in any way and on any medium carried out, of information, data, services provided to the customer as well as their processing, modification, re-elaboration, resale, integration, duplication, transmission, association with other data and information and tampering. The customer may not assign this contract or any rights arising therefrom to third parties. Once the online purchase procedure has been completed, the customer undertakes to print or save an electronic copy and in any case keep these general conditions, as well as the communication of acceptance of the order made on the site and received by e-mail, in compliance with the provisions of articles 52 and 53 of Legislative Decree 206/2005 on distance sales. It is forbidden for the customer to enter false and/or fantasy data during the registration procedure on the site. In any case, the customer remains responsible for indicating incorrect data. The customer undertakes to hold the supplier harmless from any liability arising from the issue of incorrect tax documents due to incorrect information provided by the customer. The customer undertakes to provide the supplier, following an express request of the same sent by e-mail to the customer, a copy of the identity document and/or fiscal code. Failure to comply with this performance shall result in termination of the contract by the supplier.

Customer service

For any complaints, information or assistance on the www.auroranutriceutics.com website or on the online purchase methods, customers can contact customer service at 035.235293 or support at 0341.1716539 or write to info[@]uroranutriceutics. com.

Contract termination

The obligations assumed by the customer as well as the guarantee of the successful completion of the payment, are of an essential nature, so that by express agreement, the customer's failure to comply with only one of these obligations will result in the legal termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for judicial judgment, without prejudice to the right of the Company to take legal action for compensation for further damage.

Applicable law

This contract is governed by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, the exclusive jurisdiction is that of Bergamo if the customer is a consumer, i. e. a natural person who buys the goods for purposes not related to his professional activity, or does not indicate in the order form a VAT number, the territorial jurisdiction is that of the forum of his municipality of residence.

Legal Notes

This page contains important information about the www.auroranutriceutics.com website (hereinafter SITE), copyright ownership. Please read the following instructions carefully.
Copyright © 2015, www.auroranutriceutics.com All rights reserved. Allrightsreserved. All rights to this work are reserved in accordance with current legislation. All database rights are reserved. The translation, adaptation, processing, reproduction by whatever means (including electronic storage), in whole or in part, of all material contained in this website is reserved for all countries. Reproduction, publication and distribution, in whole or in part, of all the material contained in this site, including framing, similar means of reproduction and, in general, digital storage are expressly prohibited in the absence of written permission from Aurora Nutriceutics s. r. l., without prejudice to legal rights. The content of this site (including, but not limited to, the text, logos, icons, images, graphics, sounds, computer programs, databases) as well as the way in which the contents are presented and formatted (graphic layout) are the exclusive property of Aurora Nutriceutics s. r. l. and are protected by Italian and international copyright laws. If, inadvertently, material has been published that is subject to copyright or in violation of applicable laws, please notify Aurora Nutriceutics s. r. l. that it undertakes to remove immediately from its electronic archives the material created in violation of copyright laws, as soon as it becomes aware of the violation.


Other names mentioned, product, service or company names may be registered trademarks of their respective owners. They are protected by Italian and international copyright laws.


The information on the SITE may contain technical inaccuracies, omissions or typographical errors. The available documentation, including documents directly or indirectly accessible through links, the constituent elements and the relative graphics are provided "as is", without warranty for defects and/or defects that may prevent and/or limit their use. Aurora Nutriceutics s. r. l. also reserves the right to make changes, without prior notice and at any time, to these notes and methods of use, to the services, products and/or programs described in this site. Furthermore, it does not guarantee that the documents are free of errors, viruses, and/or other harmful contents, and the user will be responsible for any expenses for any repair and/or correction work. You agree to release Aurora Nutriceutics s. r. l. from any possible claims, damages, direct or indirect liability for the use of this site.


This site does not make medical diagnoses or substitute therapies for allopathic medicine. Its sole purpose is to provide the reader with a range of knowledge whose improper application will be the full responsibility of the reader. Free use requires medical advice.